Terms & Policies

 

Ordering POLICIES:

Quotes are offered free of charge and without obligation.  Quotes are issued by Blockhead Tools, Inc. and are valid for 30 days.  Orders are placed through Olympic Color Rods of Seattle, WA (OCR).  All Custom orders require a 50% non-refundable deposit through OCR.  Once that payment is cleared, OCR will issue a purchase order to Blockhead Tools.  The quoted lead time begins on the date of the purchase order but may be extended if there are design revisions or other complications.  Blockhead Tools may issue a surcharge for excessive design revisions.  Olympic Color Rods is responsible for billing and shipping and has its own Terms & Conditions. 

Guarantee:

Blockhead Tools are guaranteed for materials and workmanship for 3 months.  Please return the item to Olympic Color Rods with date of purchase and description of the flaw.  The item will be repaired or replaced at our option. 

Blockhead Tools Returns

c/o Olympic Color Rods

1050 W Nickerson

Seattle, WA 98119

CANCELLATION POLICY:

The 50% deposit is non-refundable and non-transferable. 

Fitness of Use:

Products are offered As-Is and are not guaranteed for a particular use.  Custom tools are often experimental in nature.  If problems arise in the use of  the products, Blockhead Tools will make an effort to help resolve them.  Blockhead Tools is not responsible for the abuse or misuse of its products.  Please blow glass responsibly.